Strategic approach for Sustainable Digital Transformation in the Public Sector

The key to sustainable change in public sector digital transformation lies in building strategic understanding. To create lasting success, transformation must balance process efficiency, people-centric design, and effective change delivery. This session will introduce a proven, three-layered approach to transformation that ensures public sector initiatives are not just implemented but embraced and sustained: Strategic Process Understanding – Learn how process management not only uncovers what needs to be achieved for success, ensuring alignment with organisational goals, but builds a foundation of collaboration and shared ownership. Service Design for People – Explore how to develop service design with people centred journeys at the heart of meeting the goals. People-Centric Change Delivery – Discover how to wrap the intel and knowledge from the process and service design with a people-centred change approach that enables individuals to understand, adopt, embed the change, and achieve success in their roles. Key Takeaways for PSI Audience: A practical framework for aligning strategy, operations, and people to drive successful transformation. Insights into balancing operational efficiency with emotional engagement for both staff and service users. Real-world examples of how leaders have embedded this approach to achieve measurable success in challenging environments.