Harnessing AI & Data: Transforming Public Services with ServiceNow

Public service organisations are under increasing pressure to deliver efficient, citizen-centric services while navigating complex regulatory environments. The key to success lies in harnessing AI, data, and workflow automation to drive transformation at scale. This session will explore how ServiceNow empowers public sector leaders to modernise operations, break down silos, and leverage AI-driven insights to enhance service delivery. Discover real-world examples of how organisations have streamlined workflows, improved decision-making, and boosted efficiency—all while maintaining security and compliance. Key takeaways will include: AI-powered automation – Enhancing service delivery and responsiveness Data-driven insights – Leveraging analytics to improve decision-making Seamless workflows – Breaking down silos for improved collaboration Real-world success stories – Learning from public sector transformation Don't miss this opportunity to learn how ServiceNow can be a strategic partner in your digital transformation journey—helping you build a smarter, more agile, citizen-focused public service.