Future-Ready IT - How Predictive Analytics is Transforming Managed Services
A Talk by Greg Kelly (ITS Next-Gen Innovation Lead, Sopra Steria)
About this Talk
Predictive analytics is revolutionising managed IT services in the Public Sector, enabling a shift from reactive to proactive operations. This talk will explore how platforms like ServiceNow harness the power of AI and machine learning to prevent incidents, optimise resources, and enhance service delivery. Discover real-world applications and strategies that drive digital transformation, improve citizen experiences, and future-proof IT operations in the Public Sector. Learn how predictive analytics can empower your organisation to anticipate challenges, streamline processes, and achieve operational excellence.