From Crisis to Connection: How Digital Transformation is Revolutionising Housing Related Support Services

The housing and support sector faces increasing pressures to deliver better outcomes for citizens while navigating complex regulatory, financial, and operational challenges. This session will explore how digital transformation can drive significant improvements in service delivery, focusing on the successful partnership between CDPSoft and YMCA to implement the Mainstay Gateway Model. Using YMCA's digital transformation journey as a case study, we will demonstrate how adopting innovative technology-enabled a seamless approach to housing support, including: • Streamlined Service Access: How the Mainstay Gateway Model centralised service access for individuals experiencing homelessness, ensuring a fair and efficient allocation of housing resources. • Data-Driven Insights: Leveraging CDPSoft’s software to generate actionable insights, helping YMCA identify service trends, optimise capacity, and respond proactively to citizen needs. • Improved Collaboration: Facilitating multi-agency working and data sharing, empowering stakeholders to align efforts and provide holistic support. • Enhanced Outcomes: Demonstrating measurable improvements in citizen outcomes, including better improvements within homelessness resolution, resource utilisation, and enhanced user satisfaction. This talk will explore the practicalities of implementing digital tools in a traditionally resource-constrained sector. We’ll highlight challenges faced, lessons learned, and actionable strategies for other organisations aiming to transform their services through technology. Key Takeaways for Attendees: 1. Insights into the role of digital platforms in streamlining housing and support services. 2. Real-world examples of how data can improve decision-making and outcomes for vulnerable citizens. 3. Practical advice for overcoming challenges in digital transformation within public and non-profit organisations. 4. Inspiration to embrace technology as a tool for improving lives in housing and support settings.