AI for Accessible Public Services

Alix uses AI to design and deploy public services that are accessible to users with many of the traditional barriers to digital services. The company identifies needs through a co-design process to ensure that users needs are captured and addressed in the solution. Examples of this work include: connecting users to local support services, managing care through direct payments, and public engagement initiatives. Takeaways: - How AI is being used to address the needs of organisations to offer scalable services affordably to users, including those with accessibility challenges - How intuitive technologies such as Whatsapp help bridge the accessibility gap - How to scale AI agents to automate tasks for users and save operational cost - How to address regulatory challenges, including safeguarding, in AI deployment - What's next in AI agents for public services