5 steps to put People and Processes at the heart of successful Digital Transformation

✅ Understand your people’s skills - Start with an honest assessment of the skills your teams already have and where they need to grow.

✅ Real-world training, not just features - Help people see how digital tools solve real problems in their work, not just how the features function.

✅ Involve users in software selection - The people using the tools should have a voice in the process, ensuring the technology fits their needs.

✅ Hire and develop the right skills - Prioritise digital skills and hire for adaptability, collaboration, and problem-solving.

✅ Create communication plans that work - Clear, effective communication can make or break a transformation. Focus on plans that inform, inspire, and engage everyone.