Dr Denise Mulgrew
Head of Design and Research, TSO
About this speaker
Dr Denise Mulgrew, TSO’s Head of Design and Research is a passionate advocate of user-centred design and takes a strategic approach to embedding user insights within complex service ecosystems. She navigates the challenges of regulatory constraints to ensure that services remain truly user-focused, delivering solutions that are both compliant and meaningfully designed around real user needs.
