Darren Henry
Co-founder, Intelligenta Digital My passion and focus is to support clients on and through their digital transformation journey. I've been recognised by Insight 250 in 2022/3 as being a global leader in creating and acting on insights identified by our 'total journey analytics' and delivered through experiences we create.
Darren's talk broadcasts 11 March 2025, 02:30 PM
About this speaker
Darren has over 20 years of experience in using data to drive business performance.
His expertise splits into 3 areas. Understanding He is a recognised expert in feedback strategies, digital analytics, visualisation and journey analytics. Additionally, he has a robust experience in operational analytics including contact centre optimisation.
Data management This includes data strategy and management (including semantic web), tag management, governance and stewardship and tag management. Experience creation data and insights are only good if you act on them.
Darren was part of the team who delivered banking chatbots 14 years ago and has been ever present in moving from 1st generation chatbots to fully transactional digital concierges.
He is also an expert in behaviour nudging, next best action and AB testing. His passion to drive and act on human-cantered intelligence helps clients improve experience whilst at the same time reduce operational cost and drive sales/take-up conversions.