Social inclusivity through sustainable governance, smart technology and service transformation.

In this talk, the speaker emphasizes the importance of social inclusivity across sectors like healthcare, education, finance, and manpower in the public sector. With a wealth of experience in Singapore, the speaker emphasizes the need to ensure that marginalized individuals are not left behind. Social inclusion, defined as enhancing participation for all, is deeply ingrained in Thoughtworks' values and commitment to social justice. To achieve social inclusivity, the speaker recommends three main approaches: sustainable governance, citizen-centric service transformation, and smart technology adoption. Sustainable governance involves integrating long-term environmental, social, and economic principles into decision-making, such as ensuring ethical AI use. The focus then shifts to citizen-centric service transformation, aiming for seamless experiences tailored to diverse needs, including creating intuitive, accessible services. Lastly, smart technology adoption is advocated, promoting scalable solutions for better service delivery, accessibility, and data security, utilizing a hybrid approach combining various technologies and using a hybrid of SAAS products, bespoke solutions, and existing builds. Attendees are encouraged to take away these approaches as frameworks for their projects, whether digital, physical, or service-oriented, to drive positive change and foster social inclusivity within the public sector.