Lessons learnt from building AI-enabled government services

Join Caution Your Blast as we share valuable insights learned from our hands-on experience of working on Large Language Model (LLM) solutions for the UK Government. 

Across two presentations, we will discuss key aspects of our current work for the Foreign, Commonwealth and Development Office (FCDO): 

• LLMs in Government: Opportunities, Risks and Mitigations

• How to conduct user-centred research in the new world of AI

What to expect from the webinar:

• Invaluable expertise: learn new knowledge and key learnings from people with experience of working on AI projects
• Best Practices: take away tried and trusted methods and ways of working that have proven successful in the research, design and implementation of AI 
• Inclusive discussion: our talks cater to a diverse audience and suit both beginners and those with high technical knowledge

AGENDA 

Intro

A short introduction to the speakers and our current FCDO project

LLMs in Government: Opportunities, Risks and Mitigations by Dr David Gerouville-Farrell, AI Solutions Architect, works with Caution Your Blast

David will share lessons learned from a public-facing LLM-based government solution, particularly around managing risks and opportunities such as cost reduction. He’ll cover the design/implementation process including prompt engineering, LLM performance implications, mitigating/eliminating hallucinations, and why you might want to use ChatGPT without the chat!

How to conduct user-centred research in the new world of AI by Truly Capell, User Researcher, Caution Your Blast

Truly will share lessons learned from taking a user-centred approach to a public-facing LLM-based government solution, particularly around setting user expectations, combatting preconceptions of AI, and building trust. She’ll cover how she gathered perceptions, came up with novel ways to test without actually using the tech, and how to reassure users with user-tailored design and content.

Questions from the audience

An opportunity to ask us anything about the presentations, our project, or wider work 

About the speakers 

Dr David Gerouville-Farrell, AI Solutions Architect, works with Caution Your Blast

David is a consultant with 20+ years of experience spanning cloud, digital, artificial intelligence, and government. He was previously a lecturer in computing and can take complex issues and translate them for any audience, in an engaging and exciting way. David is leading the AI design of Caution Your Blast’s work with the Foreign, Commonwealth and Development Office.

Truly Capell, User Researcher, Caution Your Blast

Truly is a User Researcher with experience across several government departments. Through her user-centred research methods, she has been central to the successful launch of 11 services across GOV.UK that has helped hundreds of thousands of British citizens. Truly is currently championing the user in the fledgling world of user-centred AI through Caution Your Blast’s work at the Foreign, Commonwealth, and Development Office.